If you know your order number, please click here to create a fast and simple return.
To complete your return, we require the purchaser’s name, email address, shipping address, order number and description of the item(s) returned.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.*
*Do not attach labels to a product box. Returns with labels placed directly on product boxes will NOT be refunded.
For hygienic and sanitary reasons, used items cannot be returned.
Additional non-returnable items:
- Gift cards
- Sealed Containers
The buyer is responsible for returning the item(s). We encourage our clients to send the return through a shipping method that provides insurance and tracking number. We are not responsible for damaged or lost returned merchandise. In the case of a lost or damaged return, a refund will not be issued.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable);
- Any item that has been opened and is returned with a broken seal
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 60 days after delivery